Join Opera Australia, country music star Taylor Moss and others who trust us for bold, standout custom Daffi Designs! Want your own show stooping look? email us hello@daffileather.com.au! All items are handmade to order, expect 2-4 weeks for delivery.
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Join Opera Australia, country music star Taylor Moss and others who trust us for bold, standout custom Daffi Designs! Want your own show stooping look? email us hello@daffileather.com.au! All items are handmade to order, expect 2-4 weeks for delivery.
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Refund policy

Returns 

Refunds will be issued for damaged or faulty goods, notification via email with pictures of faulty/damaged item must be received within 14 days of arrival of delivery and items must be returned within 21 days.

Refunds will not be issued for change of mind or incorrect sizing.

The Buyer will be liable for return postage costs, unless the item arrives damaged or is faulty.

Every effort is made to ensure that a clear description of product is available.

**IMPORTANT** please read
All belts are hand cut to order, please re-check your measurements against the size you have ordered as a $30 -$65 fee will be charged to resize your belt if you have not ordered according to the outlined sizes listed in the description area for each product, you will be responsible cover postage fees to return to Daffi Leather and it may take up to 2 weeks to be processed. .

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

CUSTOM Orders

Please read all product information and choose your sizing with care, we provide detailed information on how to size correctly. If you are unsure please email hello@daffileather.com.au and I can assist to ensure correct measurements are take.

There is no refund or exchange on custom items unless they are faulty or damaged. 

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@daffileather.com.au

Sale items
Only regular priced items may be refunded, there is no refunds on sale items, unfortunately sale items and custom made items cannot be refunded, unless faulty.

Exchanges 
We only replace items if they are defective or damaged. If you order the incorrect sizes you will need to cover return postage costs to Daffi Leather and will incur a $30 -$65 re-make fee. If you need to exchange it for the same item, send us an email at hello@daffileather.com.au and send your item to: 33 Myers Rd, Bittern VIC 3918, Australia. 


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 33 Myers Rd, Bittern VIC 3918, Australia. 

You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty or the incorrect item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary but it is expected to be up to 3 weeks.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.